Careers
Customer Support Agents
- Full-Time
- Entry-level / 1-3 years
- Rosebank, Johannesburg
Job Description:
We are looking for Customer Support Agents with iGaming experience to assist players, resolve issues and ensure a smooth gaming experience.
Key Responsibilities:
- Respond to player enquiries via chat, email, phone and social media.
- Resolve issues related to accounts, deposits, withdrawals and gameplay.
- Escalate complex problems to the relevant departments.
- Monitor accounts for responsible gaming and suspicious activity.
- Keep accurate records of customer interactions and updates.
- Work with operations and technical teams to improve player experience.
Qualifications & Experience:
- 1–3 years’ customer support experience in iGaming.
- Good understanding of gaming platforms and payment methods.
- Strong communication and customer service skills.
- Ability to handle difficult situations calmly and professionally.
- Strong problem-solving and multitasking abilities.
- Familiarity with support tools, ticketing systems and CRM platforms.
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